TEAM PMV >> Field Services >> IT Support Solutions >> PMV Technologies

On 9/2/2011, the Managed IT Services practice of PMV Technologies was acquired by All Covered, a division of Konica Minolta Business Solutions U.S.A., Inc. All services featured here will be delivered by All Covered.

Field Services

You’re only as good as your coverage. It’s not a statement you’re likely to hear around the water cooler, and it doesn’t make for much of an ice-breaker at corporate functions. Yet this, in so many words, describes the way business feels about IT outsourcing providers.

Team PMV knows full well the importance of geographic reach. Our dedication to delivering the highest quality of customer satisfaction is backed by a constantly growing on-site coverage base. With IT support services in 38 states and current customer locations in nearly every major U.S. market, Team PMV effectively covers all of North America. Not something we’ll drop at parties, but a source of pride nonetheless.

coverage — Team PMV currently supports over 3,000 customer locations and more than 200,000 IT assets throughout North America, utilizing direct employees and reliable PMV partner resources. This flexible model provides customers with a consistently high level of service, eliminating the inefficiencies associated with having field resources “on a bench”, waiting for deployment.

execution — Superstition and lady luck have nothing to do with it. Team PMV gets it right the first time because we put the work in beforehand, making sure our resources are ready and equipped to meet and exceed end-user expectations. Preparing ourselves in advance ensures the success of our outcomes. Measuring ourselves against your expectations, and setting a Service Level Agreement in place, guarantees it.

reporting — You can’t improve it if you can’t measure it. Through metrics and accurate reporting, Team PMV generates information that helps customers streamline processes, retire outdated equipment, and implement new practices to drive down costs in the field.

best practices — Part of knowing the best way to get the job done, is knowing when the best way just isn’t good enough. Team PMV takes its best practice expertise to the next level, pushing the accepted solutions to find better ways of meeting customer objectives. To the Team PMV field service specialists, it’s not just our job. It’s our passion.